Shipping & Damage Disclaimer

Shipping & Damage Disclaimer

DISCLAIMER:

  • All custom and special ordered items are non-returnable and non-refundable.
  • No returns or refunds on items that have been installed or have wires cut.
  • All orders to be returned must be packed in the original carton with the original packing materials and shipped back to Copper Lantern at customer’s expense.

DAMAGE CLAIMS:

Visible damage to shipping carton must be opened in presence of truck driver upon delivery and claim recorded with driver, in writing.

  • Any damages must be reported to Copper Lantern immediately.
  • Please unpack and inspect all items within 24 hours of delivery.
  • Any damaged items must be re-packed in original carton with original packing material, otherwise damage claim will be void, as per UPS and FedEx policies, and item is non-returnable and non-refundable.
  • Contact Copper Lantern to arrange pick-up.


 

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Testimonials

“When I came to your showroom I didn’t know where to begin. What style? What Size? What color? You helped me with every decision.”

— A. Burrs

“Your garden design is just what we had in mind. We enjoyed working with you from start to finish.”

— J. Mauller

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